Grievance officer
Name: Officer name — to be confirmed
Email: contactus@labdhi.in
Phone: +91 22 3500 6999
Address: 104 to 111, 1st Floor, Bhaveshwar Market, M. G. Road, Ghatkopar (East), Mumbai 400 077
Office hours Mon – Sat, 9:00 AM – 7:00 PM. Sunday closed.
How it works
Tell the desk
Raise it with the advisor you have been dealing with, or use the form below. Most issues are a misunderstanding and get sorted here.
Formal complaint
If the desk has not resolved it, write to the grievance officer. You get a written acknowledgement with a reference number.
Investigation and response
We investigate and respond in writing with our findings and what we propose to do. If we need longer, we tell you why and by when.
Escalate beyond us
You are entitled to take it to the relevant regulator or ombudsman. We will tell you which one applies to your product and how to reach them.
What to include
The more of this you can give us, the faster we can resolve it:
- Your name and the phone number or email you deal with us on
- Which product it concerns — a loan, a bond, an unlisted holding
- Dates, amounts and any reference numbers you have
- Who you have already spoken to
- What outcome you are looking for
Escalating beyond us
If you are not satisfied with our response, you can take the matter to the regulator for the product concerned — SEBI, AMFI, IRDAI as applicable — or to the relevant ombudsman scheme. Our final response will name the right forum for your case and include the details you need to approach it.
Raising a complaint with us does not affect your right to pursue any other legal remedy.
Raise it here
This goes to the grievance officer rather than to the sales desk.